Service Management System
Service Categories vs Canned Jobs
Service Categories
Purpose: Customer-facing service menu
Location: /dashboard/shop/settings/services
Key Features:
- Define service types customers see
- Set loyalty point multipliers
- Configure online booking availability
- Manage service descriptions
Examples:
- Oil Change Service
- Brake Inspection & Repair
- Engine Diagnostics
- Tire Services
Canned Jobs
Purpose: Internal pricing templates
Location: /dashboard/shop/settings/canned-jobs
Key Features:
- Pre-configured job templates
- Detailed parts and labor pricing
- Quick-add to repair orders
- Bundle configurations
Examples:
- Conventional Oil Change - $39.99
- Front Brake Pad Replacement - $299
- Tire Rotation - $24.99
Repair Order Workflow
-
Customer Arrival
- Check-in via dashboard
- Vehicle inspection begins
- Technician assigned
-
Service Execution
- Select from canned jobs
- Add custom line items
- Track parts usage
- Monitor labor time
-
Quality Check
- Service verification
- Test drive if needed
- Final inspection
-
Customer Approval
- Digital estimate delivery
- SMS/Email notifications
- Online approval system
-
Completion
- Generate invoice
- Process payment
- Award loyalty points
- Schedule follow-up
Pricing Strategies
Labor Rates
- Standard Rate: Set per hour
- Skill-based Rates: By technician level
- Service-specific Rates: Custom per service
Parts Markup
- Standard Markup: Default percentage
- Category Markup: By part type
- Customer Markup: Loyalty tier discounts