Worxflow Complete Feature List
Shop Management Features
Dashboard & Analytics
- Real-time performance metrics
- Revenue tracking and forecasting
- Customer satisfaction scores
- Technician efficiency metrics
- Appointment conversion rates
- Service category performance
- Custom report generation
- Data export capabilities
Customer Management
- Comprehensive customer database
- Service history tracking
- Communication preferences
- Loyalty program integration
- Customer segmentation
- Automated follow-ups
- Birthday and service reminders
- Customer portal access
Vehicle Management
- Complete vehicle database
- VIN decoder integration
- Service history per vehicle
- Maintenance schedule tracking
- Recall notifications
- Document storage
- Photo management
- Fleet management support
Appointment System
- Online booking widget
- Calendar management
- Technician scheduling
- Service bay allocation
- Automated reminders
- Rescheduling capabilities
- Wait list management
- Mobile check-in
Service & Repair Orders
- Digital inspection forms
- Photo/video documentation
- Parts inventory integration
- Labor time tracking
- Multi-point inspections
- Customer approval workflow
- Quality control checklists
- Service package bundles
Inventory Management
- Parts catalog
- Stock level tracking
- Automatic reordering
- Vendor management
- Purchase orders
- Barcode scanning
- Usage analytics
- Cost tracking
Financial Management
- Invoice generation
- Payment processing (Stripe)
- Multiple payment methods
- Deposit handling
- Refund management
- Tax calculations
- Financial reporting
- QuickBooks integration
Staff Management
- Role-based access control
- Time clock system
- Performance tracking
- Commission calculations
- Training records
- Certification tracking
- Schedule management
- Payroll integration
Communication Tools
- SMS notifications (Twilio)
- Email campaigns
- In-app messaging
- Customer chat
- Review requests
- Estimate delivery
- Approval reminders
- Marketing automation
Loyalty Program
- Point accumulation system
- Tier-based rewards
- Redemption options
- Referral tracking
- Special promotions
- Birthday rewards
- Service milestones
- Custom campaigns
Technical Features
Integration Capabilities
- RESTful API
- Webhook support
- Widget embedding
- Third-party integrations
- Data import/export
- Backup automation
- Cloud storage
- Mobile app API
Security Features
- SSL encryption
- Token-based auth
- Role permissions
- Data isolation
- Audit logging
- GDPR compliance
- PCI compliance
- Regular backups
Performance Features
- Real-time updates
- Caching system
- CDN integration
- Image optimization
- Lazy loading
- Progressive web app
- Offline capabilities
- Mobile optimization
AI & Automation
- Maintenance predictions
- Pricing suggestions
- Customer insights
- Automated workflows
- Smart scheduling
- Chatbot assistance
- Document processing
- Trend analysis